If you have set up two-factor authentication (2FA) on your Cowrywise account but no longer have access to the device you initially set up your authenticator app on, it is essential to disable 2FA and reconfigure it with your new authenticator app on your new phone.
To turn off 2FA on your Cowrywise account, follow these simple steps:
Click on your profile picture
Go to Settings and select Security
Click the 2FA button to toggle it off
Enter your PIN
Select the “Yes, turn off 2FA” option
Enter the answers to your security questions
If you do not remember your security answers and need assistance with this, we got you!
You can send the following to have your 2FA deactivated;
A government-issued ID card (NIN slip, Voter's Card, Driver's License, International passport, or any other recognized government-issued ID).
A selfie of you holding the same government-issued ID.
A selfie of you holding a sheet of paper with today's date clearly written on it.
You can also read this article to learn more about 2FA on Cowrywise.