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All you need to know about your flagged account
All you need to know about your flagged account

Is your account flagged? Read this!!

Vivian avatar
Written by Vivian
Updated over a week ago

At Cowrywise, we prioritize the security and protection of our users' accounts and funds. Our robust system is designed to detect and flag any irregular activities associated with an account, triggering an automatic protective measure. If you have received an email from us regarding your account, there's no need to worry. To ensure the safety of your account, Cowrywise's system continuously monitors for any irregular actions. These actions can range from suspicious login attempts to unusual transactions. Whenever our system detects such activities, it automatically flags the account to protect it from potential risks or unauthorized access. This proactive measure aims to safeguard your funds and maintain the overall security of the platform.

If your account has been flagged for any reason, you should have received an email notification from Cowrywise. This email will contain this resolution form to address the flagged issue. After submitting the form, the dedicated team will investigate and provide feedback in the form of an email within 2 days.

There are a couple of reasons that can delay the resolution of your flagged account:

  1. Filling out the form using an email address that isn’t your registered Cowrywise email address.

  2. Not attaching a clear selfie of you holding a sheet of paper with today's date written on it.

  3. Not attaching any of the appropriate documents (ID and selfie)

  4. Not attaching the accepted means of identification. You can use your NIN slip, Voter's Card, Driver's License, International passport, or any other generally recognised Government-issued ID.

Promptly filling out the resolution form is crucial for ensuring a swift resolution to the flagged issue. Our dedicated team will review your submission and take appropriate action to address the concern. By actively participating in the resolution process, you contribute to the security and smooth functioning of your Cowrywise account.

We appreciate your cooperation in ensuring a secure and hassle-free experience on Cowrywise.

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