At Cowrywise, we understand that there may be instances where you need to change the email address associated with your account. To ensure a smooth transition, we have established a simple process that requires you to create a new Cowrywise account with your preferred email address. In this article, we will guide you through the steps to change your email address and provide essential information on the documentation required for verification.
Step 1: Create a New Cowrywise Account: To initiate the email address change process, you will need to create a new Cowrywise account using your desired email address.
Step 2: Email Request for Email Address Change: Once you have successfully created your new Cowrywise account, it's time to request the email address change. Follow these instructions:
Compose an email from your new email address to firstname.lastname@example.org.
Clearly state in the email that you would like to change the account email address from your old email address to the new email address.
If your old email address has not been compromised, you can simply copy the email address from the old account and include it in your request.
Step 3: Documentation and Verification: To ensure the security and integrity of your account, we require specific documents for verification purposes. Attach the following images to your email:
A clear image of a government-issued identification card such as your NIN slip, Voter's card, Driver's license, or International passport.
A selfie of yourself holding the same identification card to establish identity verification.
Another selfie of yourself holding a sheet of paper with the current date written on it, as an additional security measure.
Once you have sent the email request with the required attachments, our support team will review your request and process the change of email address from your old email to the new one. Please note the following:
Do not perform any transactions or add your BVN to the new account created for this purpose. It is solely intended for the email address change process.
Ensure that your identification card includes a clear picture and that the necessary details are legible.
By adhering to the provided instructions and providing the required documentation, we can update your account with the new email address securely. If you have any further questions or need assistance, please feel free to reach out to our dedicated support team.