You know we've often received questions like these:
Who is Paystack?
Is your Company working with Monnify
Please I need to be sure what FLW means, are you working together?
Allow me to break this down
Paystack, Monnify and Flutterwave are payment partners we work with in order for you to enjoy a seamless experience. Why? Well, we're not a bank, we're a Savings and Investment platform and in order for us to accept payments and process withdrawals, we'll need a channel. These payment partners act as channels to make such activities possible. Do you understand now 🤓?
So, next time you see PSTK IKEJA, PAYSTACK, MONNIFY or FLW in your payment description, rest assured that we are working together to help you save and invest. In other words, do not panic 🤗.
Please also note that these different Payment Gateways also work with other companies, not just Cowrywise.
You may have received a debit alert for a payment you're not quite sure of. Paystack has a channel for you to look this up easily - simply enter the details of the debit here. You'd be provided with the name of the company to which the payment was made.
In the rare case that you were debited from your bank but your Cowrywise account wasn't credited, please reach out to us with the following:
the debit alert you received
the email address linked to your Cowrywise account
if you made a bank transfer, please share the source account and destination account details as well.
We'll be happy to look into it for you 💙