Have you recently received unexpected debit notifications from your bank for payments made into your Cowrywise account? We understand the confusion and concern that may arise from such occurrences.

If you have received debit notifications from your bank for payments into your Cowrywise account, and you were not expecting these charges, there is a likely explanation for this. These notifications often represent delayed debit transactions from your bank, which were initiated during a previous successful payment made into your Cowrywise account

When you make a payment into your Cowrywise account, we initiate the transaction at the specified time. However, the actual debit from your bank account may be processed by your bank at a later time. This delay between the transaction initiation and the bank's debit notification can lead to confusion and uncertainty regarding the charges.

To address this issue, we recommend requesting your account statement from your bank for the relevant period. By reviewing your statement, you can verify if there were delayed debits for the payments made into your Cowrywise account. This statement will provide you with a comprehensive overview of the transactions and charges associated with your account during the specified period.

Once you have reviewed your account statement, it is essential to keep us informed of your findings. If you discover that the debit notifications are indeed delayed charges for previous payments made into your Cowrywise account, please reach out to us and provide an update. This will help us ensure that our records align with your bank statements and resolve any concerns or discrepancies promptly.