Encountering a 'this bank account name does not match your BVN' error response when attempting to make a withdrawal from your Cowrywise account can be frustrating. However, this additional security measure is in place to safeguard your funds and ensure that only you have access to your account.
The 'this bank account name does not match your BVN' error occurs when there is a discrepancy in the arrangement of names on your BVN and your bank account. This mismatch in names is for your protection, as it ensures that only the authorized account holder can initiate transactions. While this may present an inconvenience, it is an important measure to prevent unauthorized access and enhance the security of your funds.
To resolve this, kindly share the following with us at email@example.com for verification and resolution:
Your government-issued ID (could be your NIN, driver's license, international passport or voter's card)
A selfie of you holding the ID
A selfie of you holding a paper with your name and the day's date
Once you have shared the necessary information with our support team, we will carefully review and verify your identity. Our dedicated team will work diligently to resolve the BVN name mismatch and enable you to proceed with your withdrawal on Cowrywise. Please allow some time for the verification process to be completed.