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Written by Vivian
Updated over a week ago

The presence of 2FA on your Cowrywise account indicates that you have an extra security measure in place. To complete a withdrawal if you have your 2FA set up, a code is required from the authenticator app you previously downloaded. This app generates unique codes that expire after a short period, ensuring enhanced security during withdrawals. If you are unsure which authenticator app you downloaded, don't worry. We will assist you in resolving the issue.

You can reset it if you did not download an authenticator app. To do this, please follow these steps:

  1. Go to Profile and select Security.

  2. Click the 2FA button to toggle it off

  3. Enter your PIN

  4. Select the “Yes, turn off 2FA” option

  5. Enter the answers to your security questions

  6. Then set it up again correctly.

If you require additional assistance, please don't hesitate to reach out to our support team. We are here to help guide you through the process and address any concerns or questions you may have.

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