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How to disable your Cowrywise account
How to disable your Cowrywise account
Vivian avatar
Written by Vivian
Updated over a week ago

At Cowrywise, we prioritize the security of your account and understand the need to take immediate action in the event of suspicious activities or irregular login attempts. To provide you with a proactive measure to protect your account, we have implemented the option to temporarily disable your Cowrywise account. Think of it as a first-aid measure to ensure the safety of your account and funds.

To disable your Cowrywise account temporarily, please follow the step-by-step instructions outlined below:

  1. Sign in to your Cowrywise account using your registered email and password. You can access your account through our website or mobile app.

  2. Locate and click on your profile picture, usually found in the top-right corner of the screen.

  3. Select "Profile" from the drop-down menu, and then click on the "Security" option.

  4. Scroll down until you find the "Temporarily disable my account" option.

  5. Take note of any prompts or messages that appear to ensure you understand the implications of disabling your account.

  6. If you are certain about your decision, click on "Continue" to proceed.

  7. Select the reason for disabling your account and follow the instructions to complete the process.

While disabling your account, please take note of the following important points:

  1. The primary purpose of disabling your account is to address any irregular activities or fraudulent login attempts. It serves as an immediate response to safeguard your account and prevent unauthorized access.

  2. Disabling your account does not grant you access to funds in locked plans before their maturity date. Funds in locked plans can only be withdrawn on the designated maturity date.

  3. Even when your account is temporarily disabled, your automated savings will continue without interruption. This ensures that you stay on track with your savings goals.

Remember, this feature does not provide access to locked funds before their maturity date. If you have any further questions or concerns, please feel free to reach out to our dedicated support team. Your security is our priority, and we appreciate your understanding in taking these precautionary measures.

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