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Successful withdrawal not received
Successful withdrawal not received
Vivian avatar
Written by Vivian
Updated over a week ago

While withdrawals on Cowrywise are typically processed after 24 hours, delays may occur due to interbank processes or other unforeseen circumstances.

If you have recently initiated a withdrawal on Cowrywise and are yet to receive the funds, we are here to assist you. Here are the necessary steps to take to troubleshoot the issue and ensure a smooth withdrawal experience.

  1. Double-Check Bank App or Statement: Firstly, we recommend verifying your bank app or bank statement to confirm if the value of your withdrawal has been credited to your account. Withdrawals on Cowrywise are typically processed almost immediately, so it is advisable to cross-check your bank records.

  2. Session ID for Confirmation: If you have not received the funds after a reasonable period, you can take additional steps to investigate further. On your withdrawal page, you will find a unique session ID associated with your transaction. Copy this session ID and share this with the beneficiary bank for further investigations on their end.

Sharing the session ID with your bank will help them track and trace the transaction for a quicker resolution.

If you have followed these troubleshooting steps and are still experiencing issues with your withdrawal, do not hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth withdrawal experience on Cowrywise.


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