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Issues logging in because of a login error prompt?
Issues logging in because of a login error prompt?

Getting Error Occurred or Invalid Credentials Error to Login to your Account?

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Written by Ope
Updated over a week ago

If you received this error prompt while trying to access your account,

Then there’s a likely chance that your entered password or email address is incorrect. It may appear to be correct, but it may be missing some letters or signs, or it may contain letters or signs that should not be present.

What you need to do:

  1. Confirm your app version is currently up-to-date; if not, update your app.

  2. Reset your password

  3. Reconfirm your inputted email address and log in with your new password and correct email address.

You should now be able to access your account.

If you are still having trouble accessing your account after doing this, please contact our dedicated support team, and they will resolve the issue for you.

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