Liveness Verification: What You Need to Know
At Cowrywise, keeping your account and money safe is a priority. As a fully digital platform, we use security checks to confirm that the person accessing an account or carrying out important transactions is actually the account owner.
With the rise of AI-generated images, deepfakes and other forms of identity fraud, simply submitting a selfie may no longer be enough to verify someone’s identity. That’s why we use liveness verification as an additional layer of security.
What is liveness verification?
Liveness verification is a security check that confirms you’re a real person physically present during verification, rather than someone trying to access your account with a photograph, video or manipulated image.
During the process, you’ll be asked to perform a few simple movements while your camera captures your image. Just follow the instructions displayed on your screen to complete the verification.
When will I be asked to complete liveness verification?
You may be asked to complete liveness verification when:
Completing your profile: To verify your identity during profile completion.
Making a withdrawal: If you haven’t completed liveness verification during your profile setup.
Adding a new bank account: Every time you attempt to add a new bank account.
Resetting your security questions: Whenever you attempt to reset your security questions.
Resetting your password: Whenever you attempt to reset your password.
Resetting your PIN: Whenever you attempt to reset your transaction PIN.
These checks help us confirm that important activities on your account are being carried out by you.
What happens after successful verification?
Once you’ve completed the required movements successfully, you’ll receive an on-screen confirmation.
That’s it! You can proceed with the activity you initiated.
What if my liveness verification fails?
No worries! You can retry the verification if your first attempt is unsuccessful.
If you continue to experience difficulties, please contact our support team for assistance.
Please note that an unsuccessful verification does not mean your account has been blocked. However, you’ll be unable to complete the specific activity requiring verification until you’ve successfully passed the check.
Tips for a successful liveness check
Having trouble completing your verification? Here are a few things you can try:
Find a well-lit spot: Make sure your face is clearly visible. Avoid very dark environments.
Clean your camera: Wipe your phone’s front camera to ensure it captures a clear image.
Stay within the frame: Position your face properly inside the circle displayed on your screen.
Verify alone: Make sure you’re the only person within the circle frame.
Follow the instructions: Carefully perform the movements in the order displayed on your screen.
What happens to the images captured during verification?
We understand that your privacy matters. Images captured during liveness verification are temporarily stored as part of the verification process and handled in line with our data protection practices.
Still having trouble?
If you’ve tried the suggestions above and are still unable to complete your liveness verification, please reach out to our support team. We’ll be happy to help!