What does the error above mean?

This means that your card has been hotlisted by the issuing bank after being reported lost or stolen, and a new card has been printed but you are yet to pick it up from the bank.

What can you do about it?

You need to reach out to your bank to pick up your new card and activate it for online payment.

In the interim, you can save via bank transfers. Please follow these steps to do this;

  1. Go to the said Plan

  2. Click on top-up

  3. Enter the amount, then on the payment method click switch and select bank transfer.

  4. A temporary account number will be generated for you.

  5. Proceed to make payment to the account number immediately as it expires after 20 minutes.

Did this answer your question?